Bain & Company found that increasing customer retention by just 5% increases profits by 25 to 95%. Most businesses don’t lose clients because of bad service — they lose them because nobody followed up. This Crm fixes that with a simple, visible system.

What’s inside this Crm template

• Contact log with full history — every call, email, and meeting recorded in one row per client
• Pipeline stage tracker — move leads from prospect to closed with a single dropdown change
• Follow-up date column — the next action is always visible, never buried in email threads
• Deal value tracking — see total pipeline value by stage at a glance

How to use this Crm template

1. Click above to get instant access to your free CRM template.
2. Make a copy via File → Make a copy to save it to your Drive.
3. Import your existing contacts — name, company, phone, and email for each.
4. Assign each contact a pipeline stage and a next follow-up date.
5. Review the pipeline tab every Monday and action any follow-ups due that week.

Why Google Sheets for Crm?

The advantage of a spreadsheet CRM is that it bends to your process, not the other way around. Add a column for whatever your sales process requires — no developer, no support ticket, no waiting for a feature release.

Frequently asked questions

Can my sales team use this together?

Yes. Share the link with edit access and multiple team members can update contacts and pipeline stages simultaneously.

Can I import my existing contacts into this template?

Yes. Export your contacts from your current tool or email client as a CSV and paste the data into the contacts tab. Map the columns once and all existing relationships are immediately visible.

Does this replace dedicated CRM software?

For businesses with under 300 active contacts and a straightforward sales process, yes. For larger teams with complex automation needs, this works well as a lightweight parallel system alongside more powerful tools.