A help desk template in Google Sheets gives small teams a lightweight ticketing system
— track every support request from open to resolved without paying for expensive helpdesk software.
What’s Included
- ✅ Ticket ID, date, and requester info
- ✅ Issue description and category
- ✅ Priority (low / medium / high / critical)
- ✅ Assigned agent and current status
- ✅ Resolution notes and close date
- ✅ SLA tracking column
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Connect Your Help Desk to Your FAQ
Every resolved ticket is potential FAQ content. Tag recurring issues in this template and move
the best answers to your FAQ page — reducing future ticket volume automatically.
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