A support ticket template in Google Sheets is the simplest way to track customer
issues from submission to resolution — ideal for teams that don’t need a full helpdesk platform yet.
What’s Included
- ✅ Ticket number (auto-generated formula)
- ✅ Customer name, email, and contact date
- ✅ Issue type and severity
- ✅ Assigned to and expected resolution date
- ✅ Status tracker: Open → In Progress → Resolved
- ✅ Internal notes column
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Reduce Tickets With a Good FAQ
The best support teams use their ticket data to improve their FAQ. Track which issues repeat most
in this template, then answer them proactively in your FAQ template.
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